Shipping policy

All orders will be carefully packaged and shipped from our store in Snohomish, WA within 3 business days with the exception of special orders (see note below). An order confirmation will be sent to your email address used at the time of your order. Once your order is shipped, in-stock item shipped from the store should arrive between 4 - 7 days if no carrier interruptions occur. You will receive a tracking number for your shipment. Most shipments are shipped via USPS or UPS. We are able to use whichever mail carrier we choose. 

Note: You cannot change the ship to address after your order has been processed.

If for any reason we are unable to process your order, you will be notified as soon as possible and be given a full refund, including shipping charges. We reserve the right to cancel an order for any reason per our discretion.

Shipping costs are calculated based on the items purchased at a flat rate. Heavy and larger items are subject to a higher rate. Our processing fee is included in the shipping charge. Shipping fee cannot be discounted. All packages are insured. Return shipping costs will be shipped at the real-time charge from the original carrier. This may be more expensive than the original flat rate charged at the time of your order.

We cannot guarantee delivery times for any reason, especially during high volume times like the holidays.

Please note: Special order items have a longer processing and shipping time than in-stock items. This depends on the manufacture of the item, but processing times are generally 5 - 10 days and shipping time frames for in-stock items are usually between 5 - 14 days. Custom upholstery and furniture is longer and will be detailed on the specific product page. If a special order item is on back order and is expected to take longer than 3 weeks to be shipped from the manufacturer and it was not noted on the specific product page, you will have the option to cancel your order. If you would like your in-stock items to ship sooner than your special order items, please place the orders separately.